[Linphone-users] registration problem

[Andrey Novikov]

Good day! I deleted the account, I want to register a new one with the same phone number, but I cannot, because it says that the phone is in use, although the account has been deleted. What to do?

With respect,
Andrew

[Stuart D. Gathman]

Linphone is just a SIP client. This is an issue with whatever service
you were registered with - which you don't mention. Normally, when
registering with a new SIP to PoTS service, you can ask to "port" your
phone number to the new service. This takes a few days.

However, when you say "deleted the account", perhaps you only mean you
deleted the local config for that account on the Linphone app. In that
case, the account is still active at whatever service you had
configured - all you've done is delete the local login and SIP info.
You will need to go to their web page to make any changes.

Post by Andrey Novikov
Good day! I deleted the account, I want to register a new one with
the same phone number, but I cannot, because it says that the phone
is in use, although the account has been deleted. What to do?

[Stuart D. Gathman]

The assistant is confusing you. It is attempting to register you with
a SIP provider and create a new account at the provider. Does it not
tell you which provider it is suggesting you use? You already have an
account with that provider. Deleting the local config does not delete
your account at the provider. You do not need to create a new account
at the provider. Just tell the assistant that you already have an
account, and tell the assistant your id and password. If you lost the
password, go to the website of the provider, and they will likely offer
to email a reset to you.

For more specific help, you need to mention:

a) what provider you are trying to use
b) what version of linphone (esp mobile vs desktop)

In the linphone program, I launch the assistant and click create
user. After attempting to register a phone number, a message appears
that the phone number is being used, although the account has
previously been deleted. When you try to enter this entry using the
same number, a message appears that the entry does not exist.